Training and support
Software only pays off when people use it well. LAR and Associates is an Authorised Sage Training Centre and provides training and ongoing support for Sage products and the third-party products related to them, whether we implemented the system or not.
The product
Training is part of every implementation, but it is also needed later: new staff join, processes change, and upgrades add features. We run training for end users, administrators, and managers, on site or remotely.
Support covers the everyday questions and the critical dates: month-end and financial year-end in the ERP, and pay runs and tax year-end in payroll. It also covers upgrades, new installations, data recovery, report writing, troubleshooting and liaison with your network administrators.
Where a system has drifted from how the business works, we can review it and recommend what to fix, retrain, or reconfigure.
Who it serves
Organisations running Sage 300, Sage 300 People, Sage VIP, Sage CRM, Palladium or Xero that need trained users and a specialist to call.
Our consulting approach
We start with what your users actually do, train against your own data and procedures, write down the routines that matter, and stay available for the questions that follow.
Consulting services
Every engagement is scoped to the organisation, but the work usually covers the same disciplines.
- End-user training
- Role-based training for finance, payroll, sales, and warehouse users, in your own system.
- Administrator training
- Training for the people who maintain users, settings, and period-end routines.
- Refresher and new-starter training
- Short sessions when staff change or after an upgrade.
- Ongoing support
- Help with processing questions, errors, and changes, from a specialist who knows the product.
- Year-end support
- Support for financial year-end in the ERP and tax year-end in payroll.
- System health checks
- A review of setup and usage, with practical recommendations to fix or improve.